Before collecting your personal information in writing,
we hereby notify you of the following matters.

Company Name: Sophia Co., Ltd.

1. Title, Department, and Contact Information of the Personal Information Protection Manager
Personal Information Protection Manager, Administration Department
Address:
5F Tokushima Bldg.,
3-9-10 Minamisenba,
Chuo-ku, Osaka-shi, Osaka 542-0081
Phone: 06-6281-5151
FAX: 06-6281-5152
Email: info@sophia-job.com

2. Purpose of Use of Personal Information
Our company uses the provided personal information for the following purposes:

(1) Regarding Personal Information of Customers
• Providing products and services in our New Life Concierge Business (Internet, Electricity, Gas, Water Dispenser, Moving Services, etc.).
• Providing information and recommendations regarding products and services in our New Life Concierge Business (Internet, Electricity, Gas, Water Dispenser, Moving Services, etc.).
• Installation, repair, inspection, and after-sales service of machinery and equipment for products and services.
• Providing information on products, services, campaigns, etc. via telephone, email, SMS, etc.
• Shipping products and invoices.
• Enhancing and improving services, conducting surveys, and responding to inquiries from customers.
• Other purposes agreed upon in advance.

3. Recording and Monitoring of Telephone Calls
When introducing our services or responding to inquiries over the phone, we may record and monitor telephone calls with customers.
The recorded contents will be used strictly within the scope necessary to:
• Improve customer service quality
• Confirm conversation details
• Perform related operations
Call records are managed under strict security in the same manner as personal information.

4. Provision of Personal Information to Third Parties
We will not disclose or provide personal information to any third party inside or outside Japan without the prior consent of the individual, except as permitted by laws and regulations or in accordance with legal procedures.

5. Outsourcing the Handling of Personal Information
In order to provide services, we may outsource personal information within the scope of the purpose of use.
In such cases, we will:
• Select contractors that maintain appropriate management systems
• Conclude agreements regarding the handling of personal information
• Exercise proper supervision

6. Procedures for Inquiries, Corrections, Suspension of Use, and Deletion of Personal Information
Upon request for inquiries, corrections, suspension of use, or deletion of personal information, we will respond promptly after verifying the identity of the requester through designated procedures.
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact the inquiry window listed at the top of this page.

7. Access Analysis Tools Used on This Site
This site uses Google Analytics to analyze and improve website performance.
To collect data, cookies are used, and non-personal information such as your IP address is automatically sent to Google through your browser.
This traffic data is collected anonymously and does not identify individuals.
Our site uses this information strictly for:
• Measuring and analyzing site usage
• Improving site quality
You can refuse this data collection by disabling cookies in your browser settings.
For details on how Google collects and uses access information, please refer to the links below:

Google Analytics Terms of Service
https://www.google.com/analytics/terms/jp.html

Google Privacy & Terms
https://policies.google.com/privacy?hl=ja&gl=jp